Editorial Complaints Policy

Last updated: 20 June 2023

At Tucson Vape Escape, we are committed to maintaining the highest standards of journalistic integrity and providing accurate and engaging content to our readers. We value feedback and take complaints seriously. This Editorial Complaints Policy outlines our process for handling complaints regarding editorial content published on Tucson Vape Escape.

Submitting a Complaint:

If you have a complaint about any editorial content on Tucson Vape Escape, we encourage you to submit your complaint in writing to [email protected] Please include the following information:

  1. Your name and contact information (email address and/or phone number).
  2. The specific article or content in question.
  3. A clear and detailed description of your complaint, including the aspects you believe to be inaccurate, misleading, or in violation of journalistic standards.
  4. Any supporting evidence or references that can help us understand and investigate your complaint.

Review Process:

Upon receiving your complaint, we will acknowledge its receipt within [X] business days and provide an estimated timeline for resolution. Our review process includes the following steps:

  1. Internal Assessment: Our editorial team will thoroughly assess your complaint and review the relevant article or content. We will examine the facts, sources, and context to determine if there is any basis for the complaint.
  2. Investigation: If necessary, we may conduct further investigation, including contacting relevant parties, consulting experts, or examining additional evidence to assess the accuracy and fairness of the content in question.
  3. Resolution: Once the review is complete, we will provide a written response to your complaint, addressing your concerns and explaining our findings and any corrective actions taken, if applicable.
  4. Corrections and Retractions: If we find that an article or content contains factual errors, misrepresentations, or breaches of journalistic standards, we will take appropriate measures to rectify the situation. This may include issuing corrections, retractions, or updating the content to ensure accuracy.

Confidentiality and Privacy:

We treat all complaints with confidentiality and respect your privacy. Personal information provided during the complaint process will only be used for the purpose of investigating and responding to your complaint. We will not disclose your personal information to third parties without your consent, unless required by law.

Appeals:

If you are dissatisfied with the resolution provided by Tucson Vape Escape regarding your complaint, you may request an appeal. Please submit your appeal in writing to [email protected], outlining the reasons for your dissatisfaction. Our editorial team will conduct a further review and provide a final response.

Contact Us:

If you have any questions or concerns about our Editorial Complaints Policy, or if you would like to submit a complaint, please contact us at [email protected] We appreciate your feedback and are committed to addressing complaints promptly and fairly.

Sincerely, The Tucson Vape Escape Editorial Team